Frequently Asked Questions
Everything you need to know about your tier1 Online experience.
What is the standard shipping timeframe for electronic orders?
We process most orders within 24 hours. Domestic shipping typically takes 3-5 business days, while express options are available at checkout for urgent tech needs.
Do my electronics come with a manufacturer warranty?
Yes, all products sold on tier1 Online are 100% authentic and come with full manufacturer warranties. We also offer extended protection plans for added peace of mind.
What is your return policy for defective or unwanted items?
You can return items within 30 days of delivery. For defective electronics, we provide a prepaid shipping label and offer a full refund or a brand-new replacement.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a unique tracking number and a link to our real-time tracking portal to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
Are the electronics sold on your site brand new or refurbished?
The majority of our inventory is brand new in original packaging. However, we do offer a 'Certified Refurbished' section where items are rigorously tested and backed by a 90-day tier1 guarantee.